Every day the Utah Division of Occupational and Professional Licensing (DOPL) receives complaints regarding the conduct of individuals practicing in regulated occupations and professions. Complaints are received from many sources including the general public, co-workers, licensing board members, professional associations, other state agencies, and federal disciplinary databases.
DOPL is legislatively responsible to investigate acts or practices inconsistent with generally recognized standards of conduct, unlicensed practice in regulated professions or occupations, allegations of gross negligence or incompetence, and patterns of negligence or incompetence. Complaints are confidential in nature and are not generally available to the public. However, in certain situations, the information contained in a complaint may be shared with other governmental agencies, if the other agency demonstrates a legal basis for the sharing of such information. Upon submission, all complaints are entered into an investigative database in order to analyze patterns of behavior. Each complaint is then reviewed by DOPL’s chief investigator or an investigative supervisor who makes one of three initial determinations:
No Violation (Click for Details)
Violation which Does Not Meet Criteria for Investigation (Click for Details)
Violation which Does Meet Criteria for Investigation (Click for Details)
PLEASE NOTE: This information provides only a general overview of the process by which a complaint or other report of unlawful or unprofessional conduct is reviewed by DOPL. The information may be thoroughly reviewed in Title 58 of the Utah Code and Title R156 of the Utah Administrative Code.