Controlled Substance Database
Frequently Asked Questions (FAQs) - UtahID and CSD Account
You need to change your password every 90 days for security reasons (e.g., reducing the risk of data breaches). This is governed by state security protocols. The Enterprise User Authentication Standards Policy for the state of Utah can be found here: https://dts.utah.gov/policies/enterprise-user-authentication-standards-policy
If you know your current UtahID password and you want to reset it:
- Log in to your UtahID account
- Go to the menu item, "Security" on the left side of the screen
- Click on "Password"; then click on "Change your password"
- Enter your current (old) password and click "Next"
- Type in your new password
- The site will ask you to type in your new password a second time for verification
If you have forgotten your password:
- Go to the UtahID login page
- Do NOT type in your UtahID login ID/Email address; leave it blank
- Be sure the password field is BLANK (no dots)
- Select "Forgot Password" at the bottom of the login section
- You will be asked to type in your username/email and your last name
- Check your email for a password reset message within a few minutes
- Follow the instructions on how to create a new password from the email prompt
- You will have ten minutes to reset your password before the prompt expires